REFUND POLICY

Last updated: 1 September 2026

We offer a voluntary 30-day return policy from the date of delivery. This means you have 30 days after receiving your item to request a return.

To be eligible for a voluntary return, your item must:

- Be unworn and unused, except for handling reasonably necessary to inspect it.
- Have all original tags attached.
- Be in its original packaging where reasonably possible.

These conditions apply to our voluntary return policy. They do not restrict your statutory cancellation rights or your rights where an item is faulty, damaged, incorrect or not as described.

HOW TO RETURN AN ITEM

Returns must be requested before sending an item back so that we can provide the correct international return instructions. To initiate a return, contact our customer service team through our Contact Page at https://adelaide-london.uk/pages/contact or email info@adelaide-london.uk. Include your order number in your request.

If your return is approved or covered by a statutory right, we will provide the return address and shipping instructions. Items sent to an address other than the authorised return address may be delayed or lost.

STATUTORY CANCELLATION RIGHT

For most goods purchased online, UK consumers may cancel without giving a reason by notifying us within 14 days after the day the goods are delivered. After notifying us, you normally have a further 14 days to send the goods back. Our voluntary 30-day policy provides additional time to request a qualifying return and does not replace this statutory right.

You may inspect an item as you would in a shop. Where permitted by law, we may reduce a statutory cancellation refund to reflect loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

RETURN SHIPPING COSTS AND RESPONSIBILITY

For a change of mind, size or colour return, the direct cost of returning the goods to our international warehouse is the customer's responsibility, provided we informed you of that responsibility before purchase.

Any customs duties, import taxes or handling fees arising from a voluntary international return are also the customer's responsibility. International return costs vary by carrier, parcel size, weight and service; obtain a current quotation before sending the parcel.

The customer remains responsible for a voluntary return shipment until it is received and confirmed by our warehouse. We strongly recommend using a tracked and insured shipping service and retaining proof of postage.

If the return is due to a defective, damaged, incorrect or misdescribed item, Adelaide London will pay or reimburse reasonable return costs where required by law. Contact us before shipping so that we can arrange or approve the return method.

RETURN ADDRESS

All approved returns must be sent to our international warehouse in China:

Win-Winfulfillment – Melody (CHN SNG092711)
No. 439 Huancheng North Road
Jiangbei District
Ningbo, Zhejiang 315000
China (CHN)

Important: Do not send returns to the registered Wyoming company address. Contact us before returning an item so that the parcel can be identified and processed correctly.

EXCEPTIONS TO THE RETURN POLICY

Subject to your statutory rights, the following items cannot be returned for change of mind once the hygiene seal has been removed:

- Underwear, including bras and briefs.
- Swimwear.

Gift cards and personalised or custom-made goods are also non-returnable for change of mind, except where a return or refund is required by law.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order upon receipt. If you receive a defective, damaged, incorrect or misdescribed item, contact us as soon as possible at info@adelaide-london.uk or through https://adelaide-london.uk/pages/contact and provide:

- Your order number.
- A description of the issue.
- Clear photographic evidence where reasonably possible.

We will assess the issue and provide the remedy required under applicable UK consumer law. Depending on the circumstances, this may include repair, replacement, price reduction, rejection and refund, or reimbursement of reasonable return costs. A request for photographs does not remove your statutory rights where photographs cannot reasonably demonstrate the issue.

EXCHANGES

We do not offer direct exchanges. If you would like a different size or item, please return your original purchase and place a new order once the return has been approved. This does not affect any statutory right to replacement for faulty or misdescribed goods.

ORDER CANCELLATIONS

Contact us immediately if you wish to cancel before dispatch. We will try to stop processing, but cancellation before dispatch cannot be guaranteed once fulfilment has begun.

This does not affect the statutory cancellation right described above. To cancel, send a clear statement by email to info@adelaide-london.uk with your name, order number and a statement that you wish to cancel. You may use the model cancellation form at the end of this policy, but it is not mandatory.

REFUND POLICY

Once we receive a return, we will inspect the item and notify you of the outcome.

Eligible refunds are processed to the same payment method used for the original transaction. For voluntary returns, we aim to process the refund within 7 days after receiving and inspecting the item. For statutory cancellations, we will issue the refund within the period required by law and may withhold it until we receive the goods or you provide evidence that they were sent back, whichever occurs first.

Where required for a statutory cancellation, we refund the price paid and the cost of our least expensive standard delivery method. We do not have to refund the additional cost of an upgraded delivery option chosen by the customer. We do not charge a restocking fee.

Your bank, card provider or payment processor may require additional time to post the refund. If you have not received an expected refund, contact us at info@adelaide-london.uk or through https://adelaide-london.uk/pages/contact.

MODEL CANCELLATION FORM

To: CAVALEIRUS LLC trading as Adelaide London, 5830 E 2nd St, Ste 7000 #30744, Casper, Wyoming 82609, United States; info@adelaide-london.uk

I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:

Goods ordered:
Order number:
Ordered on/received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if this form is submitted on paper:
Date:
COMPANY INFORMATION

Email: info@adelaide-london.uk

Store Name: Adelaide London
Company Name: CAVALEIRUS LLC
Company Number: Wyoming Entity ID 2025-001824140
Company Address: 5830 E 2nd St, Ste 7000 #30744, Casper, Wyoming 82609, United States

Adelaide London is a trading name of CAVALEIRUS LLC.

CUSTOMER SERVICE AVAILABLE HOURS

Monday to Friday: 9am–6pm (GMT/BST)
Saturday and Sunday: Closed

We aim to respond to enquiries within 24 hours during customer service hours.