SHIPPING POLICY

Last updated: 1 September 2026

At Adelaide London, we serve customers across the United Kingdom with free standard shipping. Below you will find information about our delivery process.

GENERAL SHIPPING INFORMATION

We only ship to valid residential and business addresses in the United Kingdom. Standard shipping is free for orders within the United Kingdom.

Our products are checked, packed and dispatched directly by our international fulfilment partner in Ningbo, China. Adelaide London is an online trading name and does not represent that products are stocked or dispatched from London unless a product page expressly states otherwise.

An international logistics provider transports the parcel before it enters the United Kingdom's local delivery network. Final local delivery is normally completed by Royal Mail or another local delivery partner, depending on the route and destination.

DELIVERY TIME

Total estimated delivery time: 6–12 business days.

Our total delivery time consists of two parts:

- Processing Time: Orders are typically processed within 2–3 business days, Monday to Friday.
- Transit Time: Once the order has been processed and dispatched, delivery typically takes 4–9 business days, Monday to Friday.

Order Cut-off Time: 6:00pm GMT/BST, London time.

Business days exclude weekends and applicable public holidays. Delivery times are estimates and may be affected by customs processing, carrier delays, severe weather, high order volumes, remote delivery locations or other circumstances outside our reasonable control. We will inform you if we become aware of a significant delay.

Unless a different period has been expressly agreed, we will deliver within the period required by UK consumer law. If we cannot deliver within an agreed essential deadline or within an appropriate additional period after a delay, you may have the right to cancel and receive a refund.

SHIPPING COSTS, VAT AND IMPORT CHARGES

Standard delivery within the United Kingdom is free. Prices are displayed in pounds sterling (GBP) and include applicable UK VAT where required. Adelaide London pays the import duties, import VAT and customs-clearance charges associated with a correctly processed order. Customers should not be asked to pay an additional import charge upon delivery. If a carrier requests payment, contact info@adelaide-london.uk before paying.

TRACKING

Where tracking is available, we will send the tracking details after dispatch. Tracking may take several business days to show its first update while the parcel moves between the international and local carrier networks.

FAILED DELIVERY OR RETURNED PACKAGES

If a delivery attempt fails because of incorrect or incomplete address details provided by the customer, refusal of delivery or failure to collect the parcel, the order may be returned.

In such cases, we will contact you to arrange an appropriate resolution. Reasonable additional shipping charges may apply for redelivery where the failed delivery was caused by the customer. Statutory consumer rights remain unaffected.

LOST OR DAMAGED PACKAGES

If your order is lost or arrives damaged, contact us at info@adelaide-london.uk or through https://adelaide-london.uk/pages/contact as soon as possible. Keep the packaging and provide photographs of visible damage where reasonably possible.

We will investigate the matter with the carrier and provide the remedy required by applicable law. The seller remains responsible for the goods until they are delivered to you or to a person you nominated to receive them, unless you independently arranged a carrier that we did not offer.

UPDATES TO THIS SHIPPING POLICY

We may update this Shipping Policy from time to time. The latest version and its effective date will be available on this page. Changes do not retrospectively remove rights relating to an order already placed.
COMPANY INFORMATION

Email: info@adelaide-london.uk

Store Name: Adelaide London
Company Name: CAVALEIRUS LLC
Company Number: Wyoming Entity ID 2025-001824140
Company Address: 5830 E 2nd St, Ste 7000 #30744, Casper, Wyoming 82609, United States

Adelaide London is a trading name of CAVALEIRUS LLC.

CUSTOMER SERVICE AVAILABLE HOURS

Monday to Friday: 9am–6pm (GMT/BST)
Saturday and Sunday: Closed

We aim to respond to enquiries within 24 hours during customer service hours.